Dorelle Rabinowitz leads the Global Design Community of Practice at PayPal, driving the creation of tools, frameworks and methodologies to support meaningful and cohesive end-to-end customer experiences, while fostering an atmosphere where strong design thinking and high design quality are expected ...

Dan Brown believes that design work is fraught with conflict. Some is good, moving the project forward, and some is bad, stalling progress. Either way, most designers find themselves ill-equipped to deal with the variety of conflicts that arise. They lack the skills necessary to ensure their conflic ...